About the role

BONESUPPORT is an innovative and rapidly growing orthobiologics company, based in Lund, Sweden. In 2017, BONESUPPORT AB was listed on the stock exchange market. The company has 140 employees spread globally of which approximately 60 are based in Sweden. To further strengthen the company, BONESUPPORT is now looking for an experienced and driven Customer Service Representative to be a part of their Customer Service team located at the head office in Lund.

You will be working together with skilled, dedicated people who enjoy working in a fast growing and innovative organization. They offer a dynamic and stimulating workplace and strive for generating great teamwork, innovation, passion, and performance.

You are offered

At BONESUPPORT we value personal skills as much as professional qualifications. You will be working together with skilled, dedicated people who enjoy working in a fast growing and innovative organization. We offer a dynamic and stimulating workplace and strive for generating great teamwork, innovation, passion, and performance. We believe in our journey and take pride in what we do!

Work tasks

In this role, you will play a central part in ensuring a seamless customer experience. You will be involved in the complete O2C process, as well as warehousing and shipping.

In your daily work you will have collaboration with various stakeholders throughout the organization. You will provide exceptional, customer service through email and over the phone. You will strive to deliver a consistently high level of service and with a proactive mindset, you will actively contribute to continuous improvements within the customer service organization.

We are looking for

• Relevant work experience from a similar position within customer service - preferably within the MedTech industry, or other similar administrative role within the supply chain.
• Experience from a similar industry, providing valuable sector knowledge.
• Fluent in English and Swedish.
• Experienced in Microsoft office package or similar as well as experience from working with ERP systems.

It is meritorious if you have

• Additional language skills, preferably Spanish, German or French.
• Experience from tender administration.

To succeed in the role, your personal skills are:

• Team player
• Thorough
• Responsible
• Organized

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

Bonesupport

BONESUPPORT (Nasdaq Stockholm: BONEX) develops and commercializes innovative injectable bio-ceramic bone graft substitutes that remodel to the patient’s own bone and have the capability of eluting drugs. BONESUPPORT’s bone graft substitutes are based on the patented technology platform CREAMENT. The company is conducting several clinical studies to further demonstrate the clinical and health economic benefits its products deliver. Bonesupport has around 130 employees and almost half of them are based in Lund at the company headquarters. BONESUPPORT and CERAMENT are registered trademarks of BONESUPPORT AB