About the role

Academic Work is recruiting Customer Service Representatives for Vitrolife’s customer support team in Gothenburg. The role involves a coordinating position with many points of contact, both internally and externally, including hospitals, clinics, and distributors. You will primarily work independently and results-oriented with order management. Since this is a B2B role, a strong focus is placed on building relationships with customers, making your interpersonal skills highly valuable.

Read what Vera, our consultant at Vitrolife, has to say about the workplace and the role: "Vitrolife is an amazing workplace where I have felt welcome from day one. The tasks are stimulating and have a clear purpose. What makes the job even more enjoyable is the customer service team, which is always in a good mood and incredibly helpful."

Vitrolife is a medical technology company that truly makes a difference for its customers worldwide. The product is what unites the company, and if you are someone who wants to work with something that has a meaningful impact on people’s lives, this is the perfect role for you! Additionally, you will be part of a team with an open and supportive atmosphere, where the common denominator is working for a good cause.

You are offered

• Becoming part of a team with strong cohesion, where good collaboration is highly valued.
• A coordinating and communicative role where you take on a lot of responsibility.

This position is a consulting assignment, which means you will be employed by us at Academic Work but work on-site at Vitrolife. The assignment begins with a thorough onboarding covering work methods, routines, and systems to ensure you have the right conditions to succeed in your role. After that, you will work largely independently.

Work tasks

• Handle incoming customer orders
• Respond to user inquiries
• Prepare customer orders for delivery
• Provide support to the field sales team

We are looking for

• Previous experience working in customer service or a similar role
• Prior experience working with business systems
• Fluent in spoken and written Swedish and English, as both languages are used daily

It is meritorious if you have

• Experience in a similar role with continuous customer contact via email and phone
• Proficiency in Spanish, both spoken and written

To succeed in the role, your personal skills are:

• Supportive
• Goal oriented
• Responsible

This position is ideal for someone who is a humble team player, enjoys being part of a team, and thrives in a role with significant independent responsibility. You prefer a position with many points of contact, both internally and externally. Additionally, you have a high level of personal maturity and appreciate a coordinating role.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.

• We kindly ask you to apply with a CV in English.

Vitrolife Sweden Aktiebolag

Vitrolife is an internationally operating medical technology group that develops, manufactures, and markets products for fertility treatments. The headquarters are located in Gothenburg, with additional offices in Australia, Germany, Denmark, the USA, the UK, Spain, Japan, China, and more. Vitrolife's shares are listed on NASDAQ Stockholm. Visit their website for more information.