About the role

As an IT support technician, you will provide technical assistance to employees. In this role, you will answer technical questions or solve computer problems for users, both on-site, over the phone, or through other digital tools. The team working in first line support consists of employees who always help each other out!

You are offered

• A meritorious part time job within IT
• You will be given the opportunity to work with talented and passionate people in a unique organization
• As a consultant for Academic Work, we offer significant opportunities for you to grow professionally, build your network, and create valuable contacts for the future.

Work tasks

• Help users regarding problem connected to both software and hardware.
• Set up new equipment.
• Manage repairs, orders, and other logistical matters.
• Read technical manuals, troubleshoot computers, and provide technical support.

We are looking for

• a post-secondary IT student who has at least 1.5 years left in their studies
• you have experience and interest of working with IT-support.
• Fluent in english.

It is meritorious if you have

• worked in a similar first-line helpdesk role before.
• experience of working as administrator or power user in Windows or MacOS.
• relevant certificates such as MCDST (Microsoft Certified Desktop Support Technician).

To succeed in the role, your personal skills are:

• Change oriented
• Stress tolerant
• Social

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.