Support Technician to world renowned video game studio

We're now looking for a Support Technician to our client; a Microsoft-owned, global and leading company within the video game industry. As a Support Technician here, you'll have the chance to combine your love for gaming with your technical prowess to provide top-tier assistance to colleagues.

To help them achieve amazing things, they have built an equally amazing studio space. Situated right by the water, it’s filled to the brim with all the tools, toys and caffeine required to create world-class entertainment. But in the end, it’s the people of the company that make them truly special. When you join, you’ll find yourself in the company of incredibly bright, warm, and creative individuals – all united and working toward a single goal.

You are offered

• An opportunity to work behind the scenes of one of the world's most beloved games
• A supportive and inclusive work environment
• The chance to grow your career in the gaming industry

• Be our client's front line for technical improvements across the studio, including desktop support troubleshooting hardware and software issues
• Perform IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
• Identify, advocate for, and implement changes for the IT helpdesk process workflows based on studio requirements
• Work the Xbox Game Studios IT and Microsoft IT on both tactical (day-to-day) and strategic (long-term) projects
• Lead the effort to evaluate and recommend hardware for various disciplines across the studio

• Experience with an ITIL process-based helpdesk system
• Experience in JIRA Service Desk or comparable helpdesk systems
• Experience with Microsoft corporate environments such as Active Directory or SharePoint
• Knowledge of authentication, basic network and printers and related common issues
• Fluent in English, both in writing and verbally

It is meritorious if you have:

• IT Operations/Engineering experience with a Game Studio
• Experience writing code/scripts in C# or PowerShell
• Experience troubleshooting client related issues in a Microsoft Corporate environment and the restrictions that comes with said environment

To succeed in the role, we see that you are service-minded with a positive attitude, a problem solver and communicative as a person.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.