Technical Implementation Consultant to BI company

As a Technical Implementation Consultant you will guide the customer through the implementation of our clients integrated products and their connectors. The role does not involve hands-on technical development but requires strong technical knowledge and mentoring skills to support the customers’ technical staff by providing best practice advice and issue resolution during the customer’s implementation phase.

You will also manage each implementation as a small project individually, or as a part of larger projects. You will work closely with internal stakeholders to maintain high level of knowledge in the integrated and connector products. The aim of the role is to ensure customer satisfaction by making sure that customer starts realizing value with their contracted products efficiently running in their live setups.

• Drive the overall implementation of integrated products or connectors, in individually owned projects/cases or, as part of larger projects in collaboration with Customer Project Managers.
• Engage with the customer and execute the standard implementation process, which includes reviewing and offering guidance of the customer’s proposed architecture, business & technical requirements, API calls, configuration, settings, best practices and QA processes.
• Coordinate and communicate with relevant internal stakeholders to assist in prioritizing business needs, issue resolution and follow-up status of the implementation work
• Support the intake of new or updated processes and products
• Provide mentorship to colleagues and educate stakeholders on processes, fostering standardization and compliance

• Qualification (preferably a Degree) in Computer Science, Business Information Technology, or similar technical discipline
• Experience in project work, consulting, leading and/or project management
• 1– 3 years experience in a direct customer facing role
• Experience working with integrated products and/or integration platforms
• Experience developing/configuring CRMs, such as Salesforce, MS Dynamics, SAP
• Excellent written and spoken English skills, fluency in another language is an advantage

To succeed in the role, we see that you are focused on delivering results and meeting customers needs. You are a versed communicator and a natural team-player.

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.